We typically provide comprehensive installation drawings and user manuals for all equipment. Upon arrival at your site, our team offers remote technical support to guide you through the installation process.
Should you require on-site service from our engineers, please feel free to contact us to make arrangements. However, rest assured that with the provided installation documentation and our online guidance, most installations can be successfully completed without the need for on-site assistance.
All our machines come with a one-year warranty from the date of customer receipt. In the event of quality issues, we will provide replacement parts free of charge. However, shipping costs for these parts will be the customer's responsibility. After the one-year warranty period, all associated costs will be borne by the customer.
Payment can be made via Telegraphic Transfer (T/T) or Letter of Credit (LC).
Absolutely! We're very pleased to provide you with professional customization services. Our commitment is to deeply understand your specific requirements, maintain close communication with you, and design a tailored, all-in-one solution that's perfect for you.
Rest assured! We are available online around the clock to address your technical issues as quickly as possible. If needed, we can also arrange for online remote technical support to assist you in resolving any problems.
Regarding daily checks and recommended maintenance frequency for our machines, this can vary depending on the specific model, configuration, and any customized internal components. To provide you with the most accurate and personalized equipment maintenance advice, we highly recommend contacting our professional engineering team directly. They can offer a specific maintenance schedule and timeline based on your machine's detailed specifications and answer any questions you may have. Rest assured, we are always ready to provide expert support to ensure your equipment operates efficiently and reliably.
To get the latest quotes and information about our coolers, please send us the following: