Are you a manufacturer?
Yes, we bring over 10 years of professional expertise to the refrigeration industry. Our manufacturing facility is located in Jinhua, Zhejiang Province, China. We warmly welcome you to visit our factory and witness our meticulous production process firsthand, from the initial stages to the final product.
Can you recommend a customized solution for our specific project?
Absolutely. We are more than just a manufacturer; we are a team of experts dedicated to providing comprehensive cooling solutions. We understand that every project has unique operating conditions. To ensure the most efficient and reliable performance, we prioritize understanding your specific requirements first, allowing us to analyze and recommend a tailored solution that fits your needs perfectly.
How to install machinery on-site? Will you arrange engineers for overseas services?
We typically provide comprehensive installation drawings and user manuals for all equipment. Our team offers remote technical support to guide you through the installation process. Should you require on-site service from our engineers, please feel free to contact us to make arrangements. However, rest assured that with the provided installation documentation and our online guidance, most installations can be successfully completed without the need for on-site assistance.
What are the warranty and after-sales service details for your machines?
All our machines come with a one-year warranty from the date of customer receipt. In the event of quality issues, we will provide replacement parts free of charge. However, shipping costs for these parts will be the customer's responsibility. After the one-year warranty period, all associated costs will be borne by the customer.
What should we do if we encounter technical issues during installation?
Every unit undergoes rigorous operational testing under real-world conditions before leaving our factory. We only authorize dispatch once performance is 100% verified. To simplify your setup, all components come pre-installed—you only need to connect the external piping to begin operation. If you encounter any challenges during installation, rest assured: since the system was pre-verified, most issues are simply minor connection errors. Should this happen, just hop on a video call with us, and our engineers will provide step-by-step guidance to get you up and running.
How often do I need to perform routine checks and maintenance cycles?
As maintenance intervals vary depending on the specific model and its operating conditions, we provide a customized inspection and service schedule as part of every tailored solution. This ensures you have a clear roadmap for routine upkeep to keep your system running at peak efficiency.
